Privacy Policy and Terms and Conditions
View our general privacy policy and terms and conditions below.
Please note these can vary based on our clients.
Privacy Policy
Introduction
The Human Touch Team (hereinafter referred to as "we," "our," or "us") is committed to protecting the privacy and security of our clients' business information and their customers' information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of such information.
Information We Collect
We may collect the following types of information:
Business Information: This includes but is not limited to business names, addresses, contact details, and any other information necessary for providing our services.
Customer Information: This may include customer names, contact details, reservation details, and any other information necessary to handle reservations and customer inquiries.
How We Use Information
The information we collect is used solely for the purpose of providing our services, which includes:
Managing and processing reservations and inquiries.
Communicating with clients and their customers as necessary to provide our services.
Ensuring the efficient operation of our business and improving our service offerings.
Information Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:
Data Encryption: All sensitive information is encrypted during transmission and storage.
Access Controls: Access to information is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to ensure compliance with our security policies.
Sharing of Information
We do not sell, trade, or otherwise transfer your business or customer information to outside parties except when necessary to provide our services or comply with the law. This may include:
Service Providers: We may share information with third-party service providers who assist us in operating our business and providing our services, provided they agree to keep this information confidential.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
Data Retention
We retain business and customer information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
Access: Request a copy of the information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your information, subject to certain exceptions.
Objection: Object to the processing of your information for certain purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the policy's effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our information practices, please contact us at:
The Human Touch Team
Email: contactus@thehumantouch.com.au
Effective Date: 29/07/24
By using our services, you agree to the terms of this Privacy Policy.
Terms and Conditions
Last Updated: 29/07/24
1. Acceptance of Terms
By accessing and using The Human Touch Group ("we," "us," "our") website (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Site.
2. Services Provided
The Human Touch Group provides customer service and reservation management services for restaurants and other businesses. Our services are designed to enhance the operational efficiency of our clients by handling customer inquiries, reservations, and support.
3. Use of Site
You agree to use the Site for lawful purposes only. You must not use the Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site.
4. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and images, is the property of The Human Touch Group and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
5. User Accounts
To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
6. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which can be found above. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.
7. Limitation of Liability
To the maximum extent permitted by law, The Human Touch Group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.
8. Indemnification
You agree to indemnify, defend, and hold harmless The Human Touch Group from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site.
9. Termination
We reserve the right to terminate or suspend your account and access to the Site at our sole discretion, without notice and without liability, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, or third parties, or for any other reason.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Western Australia, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.
12. Contact Information
If you have any questions about these Terms, please contact us at:
The Human Touch Group
Email: contactus@thehumantouch.com.au